Privacy Policy

Who We Are

HaoLustra provides low MOQ private label jewelry manufacturing, custom jewelry production support, sample kit communication, packaging discussion, and related B2B sourcing services for small jewelry brands, boutiques, Shopify sellers, Etsy sellers, Amazon sellers, and other ecommerce businesses.

Information We Collect

When you contact us, request a quote, ask about a sample kit, upload reference files, or communicate with us about a jewelry sourcing project, we may collect information such as your name, email address, phone number, WhatsApp number, company name, country, business type, product requirements, uploaded design files, reference images, inquiry details, target quantity, packaging needs, and other information you choose to provide.

We may also collect technical information such as IP address, browser data, device information, pages visited, cookies, and analytics data to help us understand how visitors use the website and improve our services.

How We Use Your Information

We use the information we collect to respond to inquiries, prepare quotations, communicate about sample kits, discuss product requirements, support order-related communication, maintain CRM records, provide customer support, improve our website, analyze website performance, and improve our manufacturing and sourcing services.

We may also use your contact information to follow up on your jewelry sourcing request, clarify project details, discuss sample or production options, and provide relevant business communication related to your inquiry.

How We Share Your Information

We do not sell your personal information.

We may share limited information only when it is necessary for business purposes, such as with service providers, production partners, logistics providers, CRM or email tools, and analytics providers. Information is shared only to the extent needed to respond to your inquiry, prepare a quote, discuss sample or production details, arrange communication, support logistics, or operate and improve this website.

Cookies and Analytics

This website may use cookies and analytics tools to understand website traffic, visitor behavior, page performance, and inquiry conversion paths. Cookies and analytics data may include IP address, browser type, device information, pages viewed, referral information, and similar technical data.

You can adjust your browser settings to block or delete cookies. Some website features may not work as expected if cookies are disabled.

Data Retention

We retain inquiry information, CRM records, uploaded reference files, quote communication, and related business records for as long as reasonably necessary to respond to your request, manage customer communication, support future reorder discussions, maintain business records, and comply with applicable operational needs.

International Visitors

Our website may be accessed by visitors from different countries. By submitting information through this website, you understand that your information may be processed and stored in locations different from your country or region, depending on the tools and service providers used to operate the website and manage B2B inquiries.

Your Rights

Depending on your location, you may have rights to request access to, correction of, deletion of, or restrictions on the use of your personal information. You may also ask us to stop contacting you about a sourcing request. We will review reasonable requests and respond according to applicable requirements and practical business needs.

Contact Us

If you have questions about this Privacy Policy or how we handle information submitted through this website, please contact us at info@haolustra.com.